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There are two types of portal licenses available: individual and shared computer.
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Individual licenses can be used only by the one person associated with the license but can be used on multiple computers (up to four different computers).
- Users with individual licenses can also use a shared computer license with their account
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Shared computer licenses can be used by multiple users but only one the one specific computer associated with the license.
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Steps to obtain a FlowJo Site License
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Make sure that you are linked to a project (fund code or PO#) in CoreResearch@Duke.
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Contact your laboratory manager or financial manager of the fund code or PO# to be linked.
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Find your hardware address (if you are requesting a shared computer license):
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PC: Start ⇒ Run ⇒ CMD ⇒ ipconfig/all ⇒ Local Area ⇒ Physical Address
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Mac: Apple ⇒ About this Mac ⇒ More info ⇒ Network ⇒ Locations ⇒ Ethernet 1: ⇒ Hardware (MAC) Address
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Fill out this request form to add a new license, to move an existing license from one computer to another, to change information associated with a FlowJo license, or to cancel a FlowJo license.
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The FlowJo Portal system has a new billing system. It can take up to a week or two for a new license to be activated.
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Do not fill out multiple request forms for the same license. If you have not heard from the flow cytometry facility about your license, contact the facility directly.
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For help with your license, contact the flow cytometry facility.
FlowJo Portal Account Creation
- Go to cloud.flowjo.com and then click create account on the bottom left corner of the popup.
- Anyone who wants to use FlowJo must have a portal account regardless if they are using a shared computer account.
- The FlowJo Portal account is not the license itself therefore creating an account will not cause you to get billed.
- See our FlowJo Portal quick guide for more information.
Q: Who do I contact if I am having issues with my license, FlowJo software, etc.?
A: Contact fls@flowjo.com instead of the flow cytometry facility.
Q: I did not receive an invitation to create my account; when will I receive it?
A: If you requested an individual license and did not receive an invitation, contact the flow cytometry facility. If you requested a shared computer license, you will not receive an invitation.
Q: Can I receive another invitation if the one I got did not work?
A: Yes, contact the flow cytometry facility for another invitation.
Q: Do I get billed for everyone who creates a FlowJo Portal account?
A: You only are billed for the actual licenses that you requested. You are not charged for the individual FlowJo Portal accounts.
Q: Why did I receive an error message when logging into FlowJo Portal account in FlowJo software?
A: For shared computer licenses, you must be on the computer associated with the license. For individual licenses, you can only have FlowJo open on one computer at a time.
Q: Can I change the name or the computer associated with the license?
A: Yes, contact the flow cytometry facility.
Q: Why is the FlowJo Portal website not working once I log in?
A: The FlowJo Portal website works best in Google Chrome, and will frequently have issues in other browsers.
Software Download
- Download FlowJo here.
- Note: the FlowJo portal licenses are only compatible with the latest version of FlowJo
Tutorials
Technical Support
- Contact FlowJo support at flowjosupport@bd.com or 800-366-6045.